Our support hours for phone, text, and email are:
Monday – Friday: 9:30 AM – 4:30 PM (Eastern Time – New York)
Saturday & Sunday: Closed

If you contact us outside of support hours, your message will be reviewed and responded to on the next business day.

Click here for booking information.

At this time, walk-in and in-store appointments are not available.
All services are provided remotely (Remote Online Notarization), by scheduled appointment, or through approved mobile service.

Yes. We provide New York State–approved Remote Online Notarization using secure, government-compliant audio-video technology.
RON appointments are available by appointment, Monday through Friday. Same-day appointments may be available on a limited basis.

Learn more: Remote Online Notarization

Remote Online Notarization allows a New York State–commissioned notary to notarize documents electronically while the signer and notary are in different locations, communicating live through secure technology.
Remotely notarized documents produced through our platform are legally valid and are accepted by many government agencies and filing offices, subject to receiving-party requirements.

Related: How RON Works

Acceptable identification for traditional, in-person notarization must be government-issued, current, and include a photograph and signature. Examples include:
• State driver’s license or non-driver ID
• U.S. passport
• International passport
• Federal government ID

Remote Online Notarization typically requires:
• A valid government-issued photo ID
• Identity verification through New York State–approved technology (credential analysis and, where applicable, knowledge-based authentication)

If a signer does not meet standard identity verification requirements, credible witnesses may be an available alternative, subject to document type and New York law.

Details: ID Verification & Technical Requirements

If you do not meet standard identity verification requirements, credible witnesses may be an alternative option depending on the document type and circumstances. This option must be reviewed and approved in advance.

Credible witnesses are individuals who personally know the signer and can meet identity verification requirements. When permitted, credible witnesses must participate in the notarization session and complete the required verification steps.

No. We do not provide witnesses for documents such as wills or powers of attorney.

Please note: Wills and certain powers of attorney (including some New York statutory POAs) may not be eligible for online notarization and must be completed in person. Witnesses must be arranged by the client.

Yes. New York law requires the signer to appear before the notary either in person for traditional notarization, or live via approved technology for Remote Online Notarization.

Documents cannot be notarized if they are signed in advance without proper appearance.

Yes. We specialize in Apostille and Authentication services for documents used internationally, including:
• New York State Apostilles
• Apostilles for all 50 U.S. states
• Federal authentications through the U.S. Department of State
• Embassy and consulate legalization for non-Hague destinations

Learn more: Apostille Services  |  Federal Apostille

Turnaround times depend on document type and eligibility. Options may include priority service and limited same-day service for eligible New York submissions.

Same-day cutoffs (Eastern Time – New York):
• Documents must be received and approved by 11:00 AM
• If Remote Online Notarization is required, the notary appointment must be completed by 10:30 AM

Yes. We assist with Apostilles and authentications for documents issued in all 50 states, as well as federal documents for personal, business, and court-related matters. Processing times and requirements are confirmed after document review.

Federal: Federal Apostille & Authentication
FBI: FBI Background Check Apostille

Yes. We retrieve Extended New York City Marriage Certificates from all five boroughs: Manhattan, Brooklyn, Queens, Bronx, and Staten Island. Extended certificates are typically required for international use.

Important notice: New York City birth and death certificates typically require an additional Letter of Exemplification to be eligible for Apostille.

Please note:
• We do not retrieve New York State birth or death certificates.
• Clients must obtain those documents directly through the appropriate state channels.
• Incorrect versions are a common cause of Apostille delays.

Yes. Mobile notary services are available by appointment in Manhattan, Brooklyn, Queens, Nassau County, and Suffolk County.
One business day prior booking is required. Same-day appointments may be available on a limited basis and may include a rush fee.

Learn more: Mobile Notary Service

Yes. Pickup and delivery services are available within Manhattan and are scheduled by request and availability.

Yes. We offer domestic and international shipping options once documents are completed.

Please do not mail documents without prior approval.
After document review, we will provide the appropriate office address and instructions for your specific request.

Yes. We offer certified and notarized translations for legal, government, academic, and immigration-related documents.

Learn more: Translation Services

We support translations in 30+ languages. If your language is not listed, please email your document for review.

All documents submitted for review must be provided in PDF format.
Photos, screenshots, and image files are not accepted.

We accept: Visa, MasterCard, American Express, Discover, Apple Pay, Venmo, and Zelle.

Yes. We work with corporate, legal, financial, and institutional clients nationwide and internationally.

Corporate services may include Remote Online Notarization at scale, Apostille/legalization workflows, and obtaining corporate records (including Certificates of Incorporation and Certificates of Good Standing) for New York and Delaware, subject to review.

Learn more: Corporate Services
Corporate records: Certificates of Good Standing & Corporate Records

Yes. We regularly work under confidentiality and non-disclosure agreements. Privacy, discretion, and document security are core to our operations.